The possible faults of the Intraoral Camera are as follows. If you can't solve the problem after debugging according to the manual, please send it to the authorized qualified maintenance staff for repairing, you can also turn to the authorized repairer or after-sales service department for help. If necessary, our company can provide relevant data such as BOM, circuit diagram, etc.
Fault 01 The power supply is not working | ||
1 | Causes | The power cord isn’t connected properly |
Solutions | Make sure that the external power supply of the product works properly, and then try to reconnect it (long press the power key to start the machine) | |
Fault 02 Power is connected, but it is not recognized | ||
Causes | There are errors in the installation of the working software supporting the eq-uipment | |
1 | Solutions | Plug in the power supply again and restart the software (if there is still a pro-blem, it is recommended to reinstall the software correctly) |
Fault 03 Fail to take pictures / take videos | ||
1 | Causes | Connection data error |
Solutions | Plug in the power supply again and restart the software (if there is still a pro-blem, it is recommended to reinstall the software correctly) | |
2 | Causes | Errors occur about the function of take pictures/videos in the software |
Solutions | When the video streaming is normal, if fail to take pictures, it is recommend-ed to restart the software and the Intraoral Camera | |
Fault 04 The connection light is off | ||
1 | Causes | Possible contact defective caused by collision or impact |
Solutions | Visually check whether the inside of the camera is complete and reconnect t-he power supply | |
2 | Causes | The power cord isn't connected properly |
Solutions | Make sure that the external power supply of the product works properly, and then try to reconnect it (long press the power key to start the machine) |
Website QR Code
All rights reserved：Suzhou Zhean Healthcare Co.,Ltd Technical Support:E-power