The after-sales policy of Zhean’s Products shall strictly implement the relevant national laws and regulations, abide by the industry standards, and fully respect the rights and interests of consumers. In order to provide better service guarantee for consumers, Zhean’s Products will provide corresponding after-service according to relevant national laws and regulations.
In order to make our service more satisfactory, please read the regulation carefully and keep your product purchase voucher and warranty card properly.
一. Description of the Warranty Time
Warranty Products | Guarantees time limit |
Intraoral Camera | 1 year |
Infrared Forehead Thermometer | 1 year |
二．The maintenance is not free if you are in following situations.
1. | No warranty voucher; |
2. | The breakdown caused by the manipulation that hasn't follow the requests of the Manual; |
3. | The man-made wear or loss caused by the negligence of the user; |
4. | Caused by dismantling and refitting by non-authorized maintenance personnel of the company; |
5. | Fault, scratch or damage caused by moving or falling; |
6. | Caused by unreasonable storage, maintenance and use of users; |
7. | Wearing parts and random accessories. |
8. | The computer hardware is burnt out and there are burning marks or broken pins on the Circuit Controlling Board, the interface is broken, the needle is broken, or there is obvious physical difference from the original product. |
9. | Caused by natural disasters, abnormal voltage and other external reasons. |
Notes：
1.The warranty and warranty registration shall be effective only with the stamp of Suzhou Zhean Healthcare Co., Ltd.
2.Warranty service is only valid in the country or region where you purchase the product.
3.The warranty card must be completed by users and send to Suzhou Zhean Healthcare Co., Ltd. within two weeks from the date of purchase.
4.In order to protect your lawful rights, please check the warranty.
三. How to apply for maintenance
Please contact Zhean online service for customer (QQ:50664428 QQ: 20201268), or call service hotline (0512-56326269) to submit an after-sales service application.
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